Change in Management
On Friday 1 August 2014 an announcement was made in relation to a change in senior management at Reeltime Media Limited (ASX:RMA), our parent company.
The appointment of our new CEO will provide the group with greater direction and leadership to ensure we are servicing clients to the best of our ability. James will be working closely with the team at PositionMEonline, the company he helped found in 2001, to ensure the challenges the company has faced in recent months are addressed. We have made substantial progress in a short period of time and will continue to do so by collecting feedback on our progress from our customers.
Customer Satisfaction Business Unit
In recent months it has been apparent that whilst some clients have been satisfied with our level of service, others have unfortunately been impacted by internal changes in the company.
We acknowledge that this has been the case and have established a Customer Satisfaction Business Unit. This team will review current & former client accounts, attend to outstanding matters and ensure we are providing a high standard of customer service across the board.
Direct line - (03) 9005 9307
Introducing 'Feefo' –
Client Feedback Engine
We have implemented a market-leading 3rd party rating and reviews platform named 'Feefo'. This will enable clients who have engaged with PositionMEonline to leave their feedback online for other potential clients to see – the ultimate in transparency.
Using the results from the feedback we will be developing further initiatives to ensure your future interactions with PositionMEonline are always positive.
We encourage you to learn more about this platform for your business as it provides Google with the data for star ratings that display in their search results –
Enhanced Service Delivery Processes
In May this year our parent company, Reeltime Media Limited, acquired a full service web agency named Design Experts (www.designexperts.com.au). Design Experts had a highly successful and scalable delivery model which was an improvement on the way projects and campaigns were managed at PositionMEonline.
We have recently implemented the same delivery model in PositionMEonline, and are also sharing many of the great Design Experts resources to deliver PositionMEonline projects and campaigns. The team now has a full compliment of Graphic Designers, Web Developers (Business Catalyst & Wordpress), SEO specialists, Google AdWords campaign managers, and Social Media specialists servicing clients across Australia and New Zealand.
Online Ticketing System
In recent weeks we introduced an internal Online Ticketing System using the Award-Winning platform, Zendesk. This tool is being used by our recently improved Accounts team to improve client response rates for emails sent to .Now Hiring
We are currently looking for more Account Managers, Online Marketing Consultants, Social Media Campaign Managers, Graphic Designers and Admin personnel to be a part of our exciting growth plans. If you know of anyone who would like an exciting career in digital marketing and is great with clients we would love to talk with them.
2014 marks the 14th year of business for PositionMEonline and we are grateful for those who have made this possible. We are confident that these positive steps will ensure many more years of success by being sensitive to your business requirements, and making your company a success online.
Yours digitally,
The PositionMEonline Team